Terms & Conditions

Sales Tax
Volessence.com is required to collect a 7% NJ sales tax on all orders shipped with a delivery address in the state of New Jersey.

Shipping Information
Shipping charges are determined based on the total amount of your order. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges.

International Orders
Volessence.com regrets that we cannot ship directly to countries other than the USA at this time. Please call for overseas phone orders.

Returns and Exchange Policy
Volessence.com is dedicated to customer satisfaction. We will strive to remedy any problems, but we ask that you contact us within 30 days if you are unhappy with your order. Returns in new condition, in the original packaging are fully refundable within 30 days; less the shipping fees it cost Volessence.com to get the item to you. After 30 days store credit will be issued on returned items, subject to a 20% re-stocking fee and shipping & handling charges. If you have any questions regarding our policies, contact us at info@ Volessence.com
Secure Orders Online
Orders placed on Volessence.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.

Privacy Policy
When you purchase or order a product from Volessence.com, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us at [email protected]


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